STEPS OF ORDERING
|Select items online and put into Shopping Cart
|Chose Delivery Location, register requested Delivery Date, on Ordering Form (separate window) and press Send.
|Auto Acknowledgement Mail will be sent as soon as the order is received.
|Our staff will response by Order Confirmation Mail after checking order contents and item availability.
|In case Auto Acknowledgement Mail will not reached you shortly, please check if your registered mail address was correct.
|If there is no Order Confirmation Mail returned within 48 hours, we truly appreciate if you would contact by e-mail or telephone to GURUMEYA.
- Payment is either Cash on Delivery [UAE dhs / US $] or Credit Card [VISA、MASTER、JCB] （*Internet Online Payment is not available and Bank remittance is not acceptable.）USD payment applicable only for OVERSEAS not for DOMESTIC
- Delivery staff is carrying credit card read machine, Credit Card Payment at delivery place is available.
- In case of US $, please give an instruction in “The Order Form” when you request Change in US $. otherwise changes will be UAE dhs.
- In case, you would like to avoid rush at Air Port, we recommend you to make a payment in advance either at your staying hotel or visiting our shop. Please consult our staff at the time of order
DUBAI CITY, DOMESTIC DELIVERY
Raw Fish and Other Seafood, Meats such as fresh foods are frozen and vacuumed packed. In case, Chilled Packing is required, please specify in [REMARK] column in the Order Form.In case, you will order Frozen Packing outside Dubai City (Particularly April _ October), we recommend you to order COOLER BOX or COOLER BAG.
*Dry Ice is not available, we are using Cold Pack (Refrigerant).
Raw Fish and Other Seafood, Meats such as fresh foods are frozen and vacuumed packed. we recommend you to order COOLER BOX .
- By the size and quantity of Ordered Foods, when Ordered Cooler Box size may not match, we will feed back you to change box size or use separate bag.
- Cooler Box is requested to be wrapped by Air Line regulation. In case of export, we will add 10dhs per piece wrapping charge regardless the box size. It is economical and convenient than wrapping at the Air Port (dhs15-20 at Dubai Air Port) No wrapping is required for Cooler Bag.
- In case you may expect excess weight for luggage and would like to remove Ice Pack (500g), please specify this in the [REMARKS] column in the Order Form. (We could not arrange Dry Ice.)
- We could not recommend Ice Cream export, it should be melted.
- Dry Foods, Rice, Seasonings, Beverages, Snacks, etc. those are not necessary to be frozen nor chilled; we could pack into separate carton with AED 10 additional charge.
- By your destined country’s reason when you require to pack into suitcase, please consult our staff. We could give an advice for packing, such item which is less affected when frozen is thawed.